City of Raleigh Water will introduce a new customer utility billing portal on November 12, 2025.
Customers will NOT be able to make utility payments online or in person from November 7, 2025, through November 11, 2025. Payments will be accepted again on November 12, 2025; however, all users must create a new account using the new utility billing portal.
The call center will be closed from November 10-11, 2025.
Read more on the City of Raleigh's website.