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Permits and Inspections

Permit Cycle

 Permits and Inspections

**Important Information from The City of Raleigh Public Utilities

Merger Communities – Water and Sewer Permitting
 

Go Live Date: June 1, 2025

  • Customers should continue to obtain any required permits from Wake County for Garner, Wake Forest, and Rolesville before applying for water or sewer service through Raleigh’s portal.
  • Raleigh Water will manage the review and approval of utility connection permits in close coordination with each Merger Town.
  • Utility Connection & Stub Permits will be issued through Raleigh’s Permit and Development Portal.
  • Applicants must submit permit requests to both the Wake County Permit Portal and the City of Raleigh Public Utilities Permit Portal.
  • Payments for permits will move to Raleigh’s portal for all projects.

For more information, visit the DevRev Page or call the number below.

Planning and Development- City of Raleigh Public Utilities
Customer Service Center
Customer Request Form
919-996-2500

*Town staff cannot answer questions about a City of Raleigh utility permit. Please call the number above for additional information.

**EFFECTIVE IMMEDIATELY- Due to multiple subdivisions with high permitting volume, we will process no more than five (5) permits per subdivision daily. We appreciate your understanding, as this is the best way to deliver the highest level of customer service to all permit applicants. 

Permits submitted with a "0" address, i.e., 0 South Main Street, will be withdrawn.

Wake County Inspections Questions: Staff cannot answer questions about a Wake County permit plan review comment, scheduling an inspection, or what is required for an inspection. Please call the Wake County Inspections Office at 919-856-6222 for assistance.

Building Permit Questions:  Please call for help with what type of permit is needed, invoicing, issuance, or completion of a building or sign permit. Please see above for assistance with inspections or utility permits.

Rose Bower- Development Support Specialist (building permits and customer service)

Tanner Hayslette- Planner I (building permits, change of tenant forms, food truck applications, home occupation application, sign permits, and temporary use permits)

  • 984-251-2431 or thayslette@rolesvillenc.gov

    Certificates of Occupancy (CO), Certificates of Completion (COC), and Certificates of Compliance (COC) are issued 2-3 business days after Wake County completes a final building inspection and we receive a signed building permit card clearing the driveway and sidewalk, or an approval email from the town's infrastructure inspector. Both approvals are needed to process the permit closeout. The system does not notify staff until the next business day when an inspection is approved. 

    We understand that emergencies can happen, but we kindly ask that you refrain from requesting a CO or COC within 48 hours of your building's finalization to give staff time to process tasks in the order they are received.